Benefits & Challenges of E-governance

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Benefits of E-Governance
Internally
  • Avoidance of Duplication
  • Reduce transaction cost
  • Simplifying bureaucratic procedures
  • Great Efficiency
  • Great coordination & Communication
  • Enhance Transparency
  • Information sharing between agencies
  • Security of Information Management
Externally
  • Faster service Delivery
  • Great efficacy
  • Increase flexibility of Services
  • Innovation in Service Delivery
  • Great Participation
  • Great citizen Empowerment
  • Citizen Participation
Challenges of E-Governance
  • Understanding of e-governance differ from state to state, many of the states achieved in implementing e-government not e-governance, it means they computerised Government office, but governance demanded for a creation of new institutions and stakeholders to ensure effective implementation of policy was not actually attained.
  • User friendliness of government websites: Users of e-Governance applications are often non-expert users who may not be able to use the applications in a right manner
  • Poor digital literacy and penetration of ICT: Telephone, computer and Internet penetration levels are low and IT literacy is abysmally low in comparison to the developed world. Illiterate people are not able to access the e-Governance applications; hence the projects do not get much success
  • Financial constraints: In developing countries like India, cost is one of the most important obstacles in the path of implementation of e-Governance where major part of the population is living below poverty line. Also poorer states did not have the economic resources to purchase technology to automate processes and establish service centres like Aspirational Districts/ BIMRU.
  • Population: Population of India is probably the biggest challenge in implementing eGovernance projects.
  • Lack of integrated services: Most of the egovernance services which are offered by the state or central government are not integrated
  • The problem of diversity of language stares into the possible success of e-governance in India.
  • The use of IT in government not being fully supported by the bureaucracy: For good governance, a good administration is mandatory, which means a corruption-free administration. The rigidity of bureaucracy where bureaucrats are accustomed to work only in the manual mode and are dominated by colonial mentality reduce the success of E-gov.
  • In the Indian political system, politicians have multiple possible sources of corrupt income, including bribes paid by citizens for services, kickbacks on contracts with the private sector, and funds skimmed from official state development programmes, so ICT is also manipulated to practice corrupt practices.
  • Services are not accessible easily (Social constraints): In India, Even if the users of Internet are growing but still a segment of the population has no access to digital resources and they essentially come from the underprivileged, rural and women sectors. lack of access to ICT, and in turn being deprived of the benefits of good governance. Major part of Indian population which is not able to access e-Governance activities for variety of reasons
  • Gender divide: Due to the patriarchal character of society, gender divide exists in India. According to the United Nations statistics by regions, only 22 per cent internet users in Asia are women leads implementation of E-Gov. poor
  • Privacy and identity: A critical obstacle in implementing e-Governance is the issue of privacy constitutes a major area of concern for both individuals as well as states. All interactions ranging from finance, commerce, healthcare as well as education feared issue of data breach raising grave privacy threat.

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